Returns, Refunds & Cancellation Policy
At Avelune, every fragrance is carefully inspected and securely packed before it leaves our facility. We are committed to ensuring that your order reaches you in perfect condition. If you experience an issue with your purchase, we’re here to assist.
Order Cancellations
Orders may be cancelled only before they have been processed or dispatched. Once an order has been shipped, it can no longer be cancelled.
To request a cancellation, please contact us as soon as possible with your order number. If your order has not yet been processed, the cancellation will be confirmed and any eligible refund will be initiated.
Returns
Due to the personal nature of fragrances and for hygiene and safety reasons, we do not accept returns or exchanges for products that have been opened, used, or where the seal has been broken.
Returns are accepted only if:
You receive the wrong product.
The product arrives damaged during transit.
The product is defective upon delivery.
Any such issue must be reported within 48 hours of receiving your order.
To help us process your request, please include:
Your order number.
Clear photographs of the product and packaging.
An image of the shipping label, if applicable.
Products must remain unused and in their original packaging until the claim has been reviewed.
Refunds
Once your claim has been reviewed and approved, we will either:
Arrange a replacement product (subject to availability), or
Process a refund to your original payment method.
Approved refunds are generally processed within 5 to 7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to an error on our part or the product was received damaged or defective.
Exchanges
We currently do not offer exchanges for change of preference, fragrance selection, or other non-defective reasons.
If you receive an incorrect or damaged product, we will arrange an appropriate replacement where possible.
Contact Us
For any questions regarding returns, refunds, or cancellations, please get in touch through our Contact Us page or email us at [email protected]. Our team will be happy to assist you.