Shipping & Delivery Policy
At Avelune, we take great care in preparing every order to ensure it arrives safely and in excellent condition. This Shipping & Delivery Policy outlines our shipping practices, estimated delivery timelines, and important information regarding the delivery of your order.
Shipping Locations
We currently ship only within India. At this time, we do not offer international shipping.
Order Processing
All orders are processed after successful payment confirmation.
Orders are typically processed within 1 to 2 business days, excluding Sundays, public holidays, and unforeseen operational closures.
During periods of high demand, festive seasons, promotional events, or circumstances beyond our control, order processing may take longer. In such cases, we appreciate your patience and understanding.
Delivery Timelines
Once dispatched, most orders are delivered within 3 to 7 business days, depending on the destination and courier service availability.
Delivery timelines are estimates and may vary due to factors including:
Courier network delays.
Weather conditions.
Public holidays.
Remote or difficult-to-service locations.
Other unforeseen circumstances.
While we work closely with our delivery partners to ensure timely delivery, Avelune cannot guarantee delivery on a specific date or time.
Shipping Charges
Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.
From time to time, Avelune may offer promotional free shipping on eligible orders. Any such offers will be communicated on our website and are subject to their respective terms.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation along with tracking details via your registered email address or phone number, wherever applicable.
Tracking information may take up to 24 hours to become active after dispatch.
Delivery Attempts
Our courier partners will generally make one or more delivery attempts before returning the shipment to us.
If delivery cannot be completed due to reasons such as:
An incorrect or incomplete shipping address.
The recipient being unavailable after multiple delivery attempts.
Refusal to accept the delivery.
the order may be returned to Avelune.
Additional shipping charges may apply if re-delivery is requested.
Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including courier disruptions, severe weather, strikes, regulatory restrictions, or other force majeure events.
We appreciate your understanding in such situations and will make every reasonable effort to keep you informed regarding your shipment status.
Damaged Packages
If your package appears to have been damaged during transit, we recommend taking photographs of the outer packaging before opening the parcel.
If the product inside is found to be damaged, incorrect, or incomplete, please contact us within 48 hours of delivery with:
Your order number.
Clear photographs of the product.
Photographs of the packaging.
Any other information that may assist us in reviewing your request.
We will assess the issue and provide an appropriate resolution in accordance with our Returns, Refunds & Cancellation Policy.
Undeliverable Packages
Orders returned to Avelune due to an incorrect shipping address, unsuccessful delivery attempts, or refusal to accept delivery may be cancelled or re-shipped at our discretion.
Any additional shipping costs incurred for re-dispatch may be payable by the customer.
Change of Shipping Address
If you need to modify your shipping address after placing an order, please contact us as soon as possible.
Address changes can only be accommodated before the order has been processed or dispatched. Once an order has been shipped, we are unable to modify the delivery address.
Contact Us
If you have any questions regarding shipping or the delivery of your order, please visit our Contact Us page or email us at [email protected]. Our team will be happy to assist you.